Read the grooming agreement and policies
1. Pet safety and handling
If your pet becomes overly aggressive or stressed, we may need to stop the grooming session for their safety. Additional charges may apply for handling difficult pets or those with extreme matting.
2. Health and vaccination requirements
Proof of up-to-date vaccinations (rabies, Bordetella, DHPP/DHL) is required before service.
3. Cancellations
Appointments must be canceled 24 hours in advance. A no-show appointment will result in an additional fee. Cancellations require 24 hours in advance or there will be a $50 fee charged.
4. Emergency veterinary care
If an emergency arises during grooming, we will attempt to contact you immediately. If you are unavailable, we will seek veterinary care at your expense. I authorize the groomer to seek immediate veterinary attention for my pet if necessary, and I will be responsible for any medical costs incurred.
5. Matting release and consent
I acknowledge that excessive matting on my pet's coat can lead to skin irritation and potential health risks. Removing matted fur may expose pre-existing skin issues such as rashes, infections, or sores. If any such conditions are discovered, I understand that I will be informed, and any further veterinary care required will be my responsibility. If matting is severe, shaving the affected areas may be required for my pet's comfort and health. Removing matted fur may change my pet's look; the groomers will do their best to achieve an even coat, but the pet's health remains the priority. Removing mats may expose the skin, leading to potential irritation or minor nicks, and can be uncomfortable; I authorize the groomer to proceed accordingly.
6. Skin and coat treatments
Certain skin conditions require special grooming care. I authorize these treatments as needed: de-shedding treatment; flea and tick treatment (which does not replace vet-prescribed prevention); medicated shampoo (prescribed by your vet) for allergies or skin sensitivities; deep conditioning treatment.
7. Puppy and senior pet grooming
Young puppies and senior pets require extra care and extra time to groom: gentle handling, frequent breaks for a low stress or no stress experience, and attention to age-related sensitivities such as arthritis. The grooming team will prioritize my pet's safety and comfort, and I authorize the grooming services accordingly.
